?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Michael&rft.aulast=Kaplan&rft.au=Kaplan%2C+Michael&rft.title=Creating+a+Successful+Enhancement+Request&rft.date=June+2003&rft.genre=proceeding