@unpublished{eluna1094,
           title = {Remote Service Errors and Permissions},
           month = {October},
            note = {Unpublished},
       booktitle = {Upper Midwest User Group 2013 Conference},
            year = {2013},
          author = {Kotrba, Ellen},
             url = {https://beta-documents.el-una.org/id/eprint/1094/}
}