@unpublished{eluna1095,
           title = {Services that Enhance Public Library Workflows},
           month = {October},
            note = {Unpublished},
       booktitle = {Upper Midwest User Group 2013 Conference},
            year = {2013},
          author = {DeShaw, Jason and Kotrba, Ellen},
             url = {https://beta-documents.el-una.org/id/eprint/1095/}
}