relation: https://beta-documents.el-una.org/id/eprint/1111/
title: SFX Feedback: a decade of evolving customer service at UC  
creator: Ray, Alison
subject: bX
subject: SFX
description:   An overview of the University of California's consortial implementation  of SFX and how feedbacks from the SFX menu window are handled in  this environment. An analysis of   feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems,   incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)).  UC   experienced spikes in feedbacks during some vendor transitions, typically related to redirect   functionality.  A before and after 'going hosted' snapshot of feedbacks is also included.    
date: 2014-05
type: Conference or Workshop Item
type: NonPeerReviewed
format: application/pdf
language: en
identifier: https://beta-documents.el-una.org/id/eprint/1111/1/SFX_poster_Ray.pdf
identifier: Ray, Alison (2014) SFX Feedback: a decade of evolving customer service at UC. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.