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        <dc:title>SFX Feedback: a decade of evolving customer service at UC&#13;
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        <dc:creator>Ray, Alison</dc:creator>
        <dc:subject>bX</dc:subject>
        <dc:subject>SFX</dc:subject>
        <dc:description>&#13;
An overview of the University of California's consortial implementation&#13;
of SFX and how feedbacks from the SFX menu window are handled in  this environment. An analysis of &#13;
feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems, &#13;
incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)).  UC &#13;
experienced spikes in feedbacks during some vendor transitions, typically related to redirect &#13;
functionality.  A before and after 'going hosted' snapshot of feedbacks is also included.&#13;
&#13;
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        <dc:identifier>https://beta-documents.el-una.org/id/eprint/1111/1/SFX_poster_Ray.pdf</dc:identifier>
        <dc:identifier>Ray, Alison (2014) SFX Feedback: a decade of evolving customer service at UC. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.</dc:identifier></oai_dc:dc>
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