%0 Conference Paper
%A Ray, Alison
%B ELUNA 2014
%C Montreal
%D 2014
%F eluna:1111
%T SFX Feedback: a decade of evolving customer service at UC  
%U https://beta-documents.el-una.org/id/eprint/1111/
%X   An overview of the University of California's consortial implementation  of SFX and how feedbacks from the SFX menu window are handled in  this environment. An analysis of   feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems,   incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)).  UC   experienced spikes in feedbacks during some vendor transitions, typically related to redirect   functionality.  A before and after 'going hosted' snapshot of feedbacks is also included.