<mods:mods version="3.3" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mods:titleInfo><mods:title>SFX Feedback: a decade of evolving customer service at UC&#13;
</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Alison</mods:namePart><mods:namePart type="family">Ray</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>&#13;
An overview of the University of California's consortial implementation&#13;
of SFX and how feedbacks from the SFX menu window are handled in  this environment. An analysis of &#13;
feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems, &#13;
incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)).  UC &#13;
experienced spikes in feedbacks during some vendor transitions, typically related to redirect &#13;
functionality.  A before and after 'going hosted' snapshot of feedbacks is also included.&#13;
&#13;
</mods:abstract><mods:classification authority="lcc">bX</mods:classification><mods:classification authority="lcc">SFX</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2014-05</mods:dateIssued></mods:originInfo><mods:genre>Conference or Workshop Item</mods:genre></mods:mods>