TY  - CONF
UR  - https://beta-documents.el-una.org/id/eprint/1111/
AV  - restricted
Y1  - 2014/05//
N2  - 
An overview of the University of California's consortial implementation
of SFX and how feedbacks from the SFX menu window are handled in  this environment. An analysis of 
feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems, 
incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)).  UC 
experienced spikes in feedbacks during some vendor transitions, typically related to redirect 
functionality.  A before and after 'going hosted' snapshot of feedbacks is also included.


M2  - Montreal
TI  - SFX Feedback: a decade of evolving customer service at UC

ID  - eluna1111
A1  - Ray, Alison
T2  - ELUNA 2014
ER  -