eprintid: 1111
rev_number: 15
eprint_status: archive
userid: 23
dir: disk0/00/00/11/11
datestamp: 2014-05-21 09:33:04
lastmod: 2016-05-27 21:07:02
status_changed: 2014-05-21 09:36:26
type: conference_item
metadata_visibility: show
item_issues_count: 0
creators_name: Ray, Alison
title: SFX Feedback: a decade of evolving customer service at UC

ispublished: pub
subjects: bx
subjects: sfx
divisions: eluna_conf
abstract: 
An overview of the University of California's consortial implementation
of SFX and how feedbacks from the SFX menu window are handled in  this environment. An analysis of 
feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems, 
incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)).  UC 
experienced spikes in feedbacks during some vendor transitions, typically related to redirect 
functionality.  A before and after 'going hosted' snapshot of feedbacks is also included.


date: 2014-05
date_type: published
full_text_status: restricted
pres_type: poster
event_title: ELUNA 2014
event_location: Montreal
event_dates: April 29 - May 2, 2014
event_type: conference
refereed: FALSE
citation: Ray, Alison (2014) SFX Feedback: a decade of evolving customer service at UC. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.
document_url: https://beta-documents.el-una.org/id/eprint/1111/1/SFX_poster_Ray.pdf