eprintid: 1228
rev_number: 10
eprint_status: archive
userid: 24
dir: disk0/00/00/12/28
datestamp: 2014-10-04 10:56:45
lastmod: 2016-08-04 15:51:21
status_changed: 2014-10-04 10:56:45
type: conference_item
metadata_visibility: show
item_issues_count: 0
creators_name: Tabatabai, Habib
creators_name: Calarco, Pascal
creators_name: Eder, Yoav
title: Ex Libris Support Services: A Customer/Ex Libris Collaborative Review
ispublished: pub
subjects: gen
divisions: eluna_conf
abstract: This presentation intends to offer an overview/review of Ex Libris Support services from customers' perspectives. How can the user community assist Ex Libris to improve their support services? What is Ex Libris doing to meet the demands? What are the strengths and OFIs which Ex Libris Support is working with as we move forward? Where do we go from here? We intend for this presentation to be informational, provide status evaluation, review lessons learned, offer how to instructions, link you to fallback resources, escalation mechanisms, and channel audience feedback with focus on specific issues. This will include anything from Case Management to Product Quality Check.
date: 2014-05-01
full_text_status: restricted
pres_type: paper
event_title: ELUNA 2014
event_location: Montreal
event_dates: April 29 - May 2, 2014
event_type: conference
refereed: FALSE
citation: Tabatabai, Habib and Calarco, Pascal and Eder, Yoav (2014) Ex Libris Support Services: A Customer/Ex Libris Collaborative Review. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.
document_url: https://beta-documents.el-una.org/id/eprint/1228/1/HTabatabai_PCalarco_YEder_ELUNA2014_SessionB8-050114.pptx