%T Using the User: A User-Centered Approach to Primo Redesign %L eluna1325 %X This presentation discusses a Primo redesign based on a user-centered approach. We collected information about the needs and expectations of internal and external users regarding Primo through a variety of activities including a competitive analysis, focus groups and usability study. %D 2016 %A Frederick Young %A Kelsey Brett %C Oklahoma City, OK USA