?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Ryan%2C+Beverly&rft.aulast=Ryan&rft.aufirst=Beverly&rft.date=1+June+2003&rft.title=List+of+Policies+and+Procedures&rft.genre=proceeding