?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Emily&rft.aulast=Gross&rft.au=Gross%2C+Emily&rft.title=Scaling+Technical+Services+to+Alma+and+Primo&rft.date=3+May+2018&rft.genre=proceeding