ELUNA Document RepositoryUnderstanding User Behavior via Analysis of Primo Zero-Result SearchesBlakeGalbreathauthorCoreyJohnsonauthorAt Washington State University Libraries, we migrated to Primo New UI in May 2017. We were curious to know whether or not search behavior changed as a result of the transition to the new interface. Therefore, we analyzed the search strings of our patrons before and after the move to the New UI. And, in fact, we found that there was notable drop in the number of search strings that produced zero results. In this presentation, we will walk through the process that we took to better understand this drop, which led us to a broader appreciation of what searches produce zero results. In order to do so, we compared our findings to other institutions who migrated around the same time period, examined search string data with text analysis tools, identified systematic categories of failure, and took into account technological limitations of the discovery layer. We believe that this presentation has implications for both public services and systems staff alike, strengthening their ability to analyze searching behavior.Primo2018-05-04Conference or Workshop Item

For work being deposited by its own author: In self-archiving this collection of files and associated bibliographic metadata, I grant ELUNA Document Repository the right to store them and to make them permanently available publicly for free on-line. I declare that this material is my own intellectual property and I understand that ELUNA Document Repository does not assume any responsibility if there is any breach of copyright in distributing these files or metadata. (All authors are urged to prominently assert their copyright on the title page of their work.)

For work being deposited by someone other than its author: I hereby declare that the collection of files and associated bibliographic metadata that I am archiving at ELUNA Document Repository) is in the public domain. If this is not the case, I accept full responsibility for any breach of copyright that distributing these files or metadata may entail.

Clicking on the deposit button indicates your agreement to these terms.