?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Kristy&rft.aulast=Eklund&rft.au=Eklund%2C+Kristy&rft.title=Customizing+Alma%3A+Improving+the+Staff+Experience&rft.date=1+May+2019&rft.genre=proceeding