?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.relation=https%3A%2F%2Fbeta-documents.el-una.org%2Fid%2Feprint%2F1959%2F&rft.title=Dealing+with+Content+issues&rft.creator=Renaville%2C+Fran%C3%A7ois&rft.creator=Varjabedian%2C+Kathy&rft.creator=Kern%2C+Brian&rft.creator=MacLehose%2C+Stew&rft.subject=General+Topics&rft.description=In+2019+the+joint+ELUNA%2FIGeLU+Content+Working+Group+conducted+a+user+satisfaction+survey+so+that+key+customers'+opinions+and+concerns+about+Content+issues+could+be+better+understood.%0D%0AThe+group+was+looking+for+feedback+in+the+form+of+personal+opinions+from+content+operators+and+managers.+Multiple+people+from+within+the+same+organization+were+invited+to+share+their+point+of+view.+People+were+asked+about+how+they+deal+with+Content+issues+and+how+satisfied+they+are+with+the+Ex+Libris+Support+and+working+with+Salesforce+for+Content.%0D%0AAnyone+involved+in+360+KB%2C+Alma+CZ%2C+SFX+KB%2C+Primo+Central+Index+or+Summon+index+management+was+invited+to+take+part+in+the+survey+which+was+open+from+June+19%2C+2019+to+July+15%2C+2019.+The+survey+was+promoted+on+the+Alma%2C+SFX%2C+Summon+and+Primo+discussion+lists%2C+and+members+of+the+INUG+(IGeLU+international+User+Groups)+list+were+also+invited+to+share+the+survey+link+with+regional%2Fnational+user+lists.%0D%0AThe+survey+was+composed+of+five+sections%3A%0D%0A1.+Handling+of+Salesforce+Content+cases%0D%0A2.+Escalation+Process%0D%0A3.+Reporting+Content+issues+to+Ex+Libris%0D%0A4.+Publishing+to+All%0D%0A5.+General+Comment&rft.publisher=ELUNA&rft.type=Other&rft.type=NonPeerReviewed&rft.format=application%2Fpdf&rft.language=en&rft.identifier=https%3A%2F%2Fbeta-documents.el-una.org%2Fid%2Feprint%2F1959%2F1%2FSurvey-Dealing-with-Content-Issues--Analysis.pdf&rft.identifier=Renaville%2C+Fran%C3%A7ois+and+Varjabedian%2C+Kathy+and+Kern%2C+Brian+and+MacLehose%2C+Stew+Dealing+with+Content+issues.+ELUNA.