eprintid: 1967
rev_number: 7
eprint_status: archive
userid: 14
dir: disk0/00/00/19/67
datestamp: 2020-08-24 21:11:49
lastmod: 2020-08-24 21:11:49
status_changed: 2020-08-24 21:11:49
type: conference_item
metadata_visibility: show
creators_name: Davis, Greg
creators_name: Rossetti, Mike
title: Utilizing Natural Language in the Library.
ispublished: pub
subjects: gen
divisions: eluna_conf
divisions: eluna_learns
abstract: Iowa State University and University of Iowa partnered with ConverSight.ai Libro (now myLIBRO) in 2019 to develop a platform that would allow students and staff to search their Ex Libris ILS, events systems and FAQs through natural language conversation with their mobile devices and smart speakers. Following search, students are able to reserve materials and/or space for events, learn about library hours, policies and more, and interact with the library in this tech-savvy way. Due to the voice integration, sight-impaired students and those who have difficulty with screens are able to interact with the library like never before. This year, myLIBRO rolled out advanced functionality to improve search, add scheduling features for curbside/contactless pick-up & in-library services and more. In this session, we'll discuss how libraries are using this technology to emerge from COVID-19 with stronger digital offerings than ever before.
date: 2020-08-12
full_text_status: public
pres_type: other
event_title: ELUNA Learns
event_type: conference
refereed: FALSE
citation: Davis, Greg and Rossetti, Mike (2020) Utilizing Natural Language in the Library. In: ELUNA Learns.
document_url: https://beta-documents.el-una.org/id/eprint/1967/1/DI-Session1-DavisGRossettiM.pptx