@inproceedings{eluna1996,
           title = {It's Complicated: Strategies for Staff Organization, ?List Management, and ?Service Continuity in Leganto Implementations},
           month = {November},
       booktitle = {ELUNA Learns 2020},
            year = {2020},
          author = {Argo, Greg and Clark, Kristen and Sam, Kelly Ann and Trotter, MAT},
             url = {https://beta-documents.el-una.org/id/eprint/1996/}
}