info:oai:generic.eprints.org:1996info:ofi/fmt:xml:xsd:bookArgoGregArgo, GregClarkKristenClark, KristenSamKelly AnnSam, Kelly AnnTrotterMATTrotter, MATIt's Complicated: Strategies for Staff Organization, ​List Management, and ​Service Continuity in Leganto Implementations5 November 2020proceeding