info:oai:generic.eprints.org:2102info:ofi/fmt:xml:xsd:bookSoleauTeresaSoleau, TeresaGreenbergDanielGreenberg, DanielSmithSteelsenSmith, SteelsenGobatMarkGobat, MarkSherlockMattSherlock, MattBlochSimaBloch, SimaNewmanHilaryNewman, HilaryHostetlerShelleyHostetler, ShelleyCohenYanivCohen, YanivCustomer Experience, Rosetta, Library Mobile, and Voyager17 May 2022proceeding