?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Melissa&rft.aulast=Platkowski&rft.au=Platkowski%2C+Melissa&rft.title=Usability+Testing+for+Continuous+Improvement&rft.date=May+2023&rft.genre=proceeding