?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Denis&rft.aulast=Galvin&rft.au=Galvin%2C+Denis&rft.title=The+Good%2C+Bad+and+Ugly+of+Booking%3A+How+to+Improve+Functionality+and+Discovery&rft.date=May+2023&rft.genre=proceeding