?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Noam&rft.aulast=Fass&rft.au=Fass%2C+Noam&rft.title=Roundtable+Dialogue%3A+Leveraging+Customer+Insights+to+Streamline+Knowledgebase+Quality+through+Synergistic+Collaboration+with+Content+Providers&rft.genre=proceeding