?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Lin%2C+Kun&rft.aulast=Lin&rft.aufirst=Kun&rft.date=18+June+2025&rft.title=Making+changes+that+matter%3A+case+studies+for+managing+projects+while+building+consensus+and+setting+expectations&rft.genre=proceeding