info:oai:generic.eprints.org:300info:ofi/fmt:xml:xsd:bookBriscoeEllieBriscoe, EllieCaldwellMarleneCaldwell, MarleneMuccinoDonMuccino, DonChristopherJaniceChristopher, JanicePros and Cons of Outsourcing Your Server: RITS Customers Share Their Experiences31 July 2008proceeding