?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Heather&rft.aulast=Cai&rft.au=Cai%2C+Heather&rft.title=%22Don't+Make+Me+Think%22%3A+Re-designing+%22Save+and+Mail+for+Course+Reserves%22+in+ALEPH+OPAC&rft.date=31+July+2008&rft.genre=proceeding