@inproceedings{eluna452,
       booktitle = {ELUNA 2010},
           month = {May},
           title = {Customer service in the Libraries},
            year = {2010},
          author = {Bayer, Jerrie and Rose, Christopher},
             url = {https://beta-documents.el-una.org/id/eprint/452/},
        abstract = {Attendees will learn tips on implementing a similar program at their institution Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our Libraries to users and providing value to users who do come to the libraries.}
}