relation: https://beta-documents.el-una.org/id/eprint/452/
title: Customer service in the Libraries
creator: Bayer, Jerrie
creator: Rose, Christopher
subject: General Topics
description: Attendees will learn tips on implementing a similar program at their institution Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our Libraries to users and providing value to users who do come to the libraries.
date: 2010-05
type: Conference or Workshop Item
type: PeerReviewed
format: application/pdf
language: en
identifier: https://beta-documents.el-una.org/id/eprint/452/1/ELUNA2010-Bayer.pdf
format: text/html
language: en
identifier: https://beta-documents.el-una.org/id/eprint/452/2/ELUNA2010-Bayer-handouts.pdf
identifier: Bayer, Jerrie and Rose, Christopher (2010) Customer service in the Libraries. In: ELUNA 2010, 11-13 May 2010, Fort Worth, Texas.