%0 Conference Paper
%A Bayer, Jerrie
%A Rose, Christopher
%A University of Minnesota Libraries,
%B ELUNA 2010
%C Fort Worth, Texas
%D 2010
%F eluna:452
%T Customer service in the Libraries
%U https://beta-documents.el-una.org/id/eprint/452/
%X Attendees will learn tips on implementing a similar program at their institution Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our Libraries to users and providing value to users who do come to the libraries.