eprintid: 452
rev_number: 17
eprint_status: archive
userid: 3
dir: disk0/00/00/04/52
datestamp: 2010-05-26 17:25:09
lastmod: 2016-05-27 21:04:36
status_changed: 2010-05-26 17:25:09
type: conference_item
metadata_visibility: show
item_issues_count: 0
creators_name: Bayer, Jerrie
creators_name: Rose, Christopher
corp_creators: University of Minnesota Libraries
title: Customer service in the Libraries
ispublished: pub
subjects: gen
divisions: eluna_conf
abstract: Attendees will learn tips on implementing a similar program at their institution Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our Libraries to users and providing value to users who do come to the libraries.
date: 2010-05
date_type: published
full_text_status: public
pres_type: paper
event_title: ELUNA 2010
event_location: Fort Worth, Texas
event_dates: 11-13 May 2010
event_type: conference
refereed: TRUE
citation: Bayer, Jerrie and Rose, Christopher (2010) Customer service in the Libraries. In: ELUNA 2010, 11-13 May 2010, Fort Worth, Texas.
document_url: https://beta-documents.el-una.org/id/eprint/452/1/ELUNA2010-Bayer.pdf
document_url: https://beta-documents.el-una.org/id/eprint/452/2/ELUNA2010-Bayer-handouts.pdf