?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Guy%2C+Laura&rft.aulast=Guy&rft.aufirst=Laura&rft.date=13+May+2010&rft.title=Yes+You+Can!+You+don't+Need+to+be+a+Rocket+Scientist+(or+Systems+Administrator!)+to+Upgrade+Your+Voyager+server!&rft.genre=proceeding