@inproceedings{eluna772,
           title = {Implementing Services with a New Vendor - An Overview of Workflow and Batch Processes},
       booktitle = {Upper Midwest User Group 2011 Conference, October 17-18, 2011, Ramada Plaza \& Suites, Fargo, ND.},
            year = {2011},
          author = {Holtermann, Joe and Nolan, Dee},
             url = {https://beta-documents.el-una.org/id/eprint/772/}
}