@inproceedings{eluna793,
       booktitle = {Upper Midwest User Group 2011 Conference, October 17-18, 2011, Ramada Plaza \& Suites, Fargo, ND.},
           title = {Document Delivery Procedures for Distance and Online Patrons},
            year = {2011},
          author = {Colby, Cliff and Jarnstrom, Peter and Nelson, Kelly},
             url = {https://beta-documents.el-una.org/id/eprint/793/}
}