?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Regina&rft.aulast=Koury&rft.au=Koury%2C+Regina&rft.title=Implementing+Primo+and+SFX+in+One+Shot+as+a+Total+Care+Customer&rft.date=11+May+2012&rft.genre=proceeding