@inproceedings{eluna854,
           title = {Enhance Your Request - Tips for better enhancement requests},
           month = {May},
       booktitle = {ELUNA 2012},
            year = {2012},
          author = {Moore, Lesli M. and Kristin, Sherrie},
             url = {https://beta-documents.el-una.org/id/eprint/854/},
        abstract = {When Voyager (or any Ex Libris product) does not have a desired feature, you need to request an enhancement.  Where do you start? What should you write? How much detail is too much or not enough?  This session is designed to answer those questions.  Learn what makes an enhancement request well-written and the difference between an enhancement and bug.}
}