?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Lesli+M.&rft.aulast=Moore&rft.au=Moore%2C+Lesli+M.&rft.title=Enhance+Your+Request+%E2%80%93+Tips+for+better+enhancement+requests&rft.date=9+May+2012&rft.genre=proceeding