?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=North%2C+Michael&rft.aulast=North&rft.aufirst=Michael&rft.date=10+May+2012&rft.title=Local+Implementation+or+Primo+TotalCare%3A+making+the+right+choice+for+your+institution+&rft.genre=proceeding