@inproceedings{eluna931,
       booktitle = {Ex Libris Northeast Users Group},
           month = {October},
           title = {Using Custom Toolbars to Promote Library Services},
            year = {2012},
          author = {Brink-Drescher, Judy},
             url = {https://beta-documents.el-una.org/id/eprint/931/}
}