?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Brink-Drescher%2C+Judy&rft.aulast=Brink-Drescher&rft.aufirst=Judy&rft.date=18+October+2012&rft.title=Using+Custom+Toolbars+to+Promote+Library+Services&rft.genre=proceeding